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Client Service Coordinator

Client Service Coordinator

Summary: 

Assists Financial Advisors with client service and client management to ensure complete satisfaction with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. Performs a variety of general client service and administrative activities by performing the following duties.


This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.


Essential Duties and Responsibilities: 

Responsible for answering incoming calls, helping clients when possible, transferring calls, and taking messages appropriately.


Coordinates Advisor’s schedule and makes appointments. Responsible for confirmation of all scheduled calendar entries via phone, e-mail or mail. This includes confirmation of client meetings as well as any other scheduled events.


Maintains client contact during the financial planning process. Answers client inquiries and provides readily available information to clients, if requested and as allowable, as it relates to servicing their accounts.


Manages and resolves client service issues to the extent possible before Advisor involvement is necessary.


Initiates and facilitates regular contact with clients to build and maintain client relationships.

Responsible for the review of all client meetings to ensure all follow-up is completed. This includes correspondence, applications, compliance signatures, deliverables from or to the client and miscellaneous items as determined by Advisor or client expectations.


Prepares and ensures new business paperwork processes successfully, which may include preparing forms, obtaining appropriate signatures, preparing documentation, tracking applications, and providing follow-up.


Provides general administrative duties such as answering the phones, processing reports, preparing client correspondence, support for closes, set-up of client files, copying, and new business corrections and alerts.


Greets scheduled visitors, extends hospitality, and conducts to appropriate area or person.

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.


Finalizes client follow-up letters and makes appropriate address changes.


Supports compliance within the practice and fulfills all compliance responsibilities. Develops an understanding and adheres to all compliance regulations throughout the course of employment.


Accepts and performs other duties as assigned.


Regular and predictable attendance, punctuality, and strict adherence to the Company’s attendance policy are essential functions of this position.


Supervisory Responsibilities: 

This position has no supervisory responsibilities.


Competencies: 

To perform the job successfully, an individual should demonstrate the following competencies:


Client Service - Manages difficult or emotional client situations; responds promptly to client needs; solicits client feedback to improve service; responds to requests for service and assistance; meets commitments.


Interpersonal Skills - Focuses on solving conflict; maintains confidentiality; keeps emotions under control; remains open to others' ideas and tries new things.


Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.


Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.


Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.


Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; respects diversity.


Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.


Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.


Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.


Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.


Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.


Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.


Dependability - Follows instructions, responds to management direction; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.


Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed.


Qualifications: 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made available to enable individuals with disabilities to perform the essential function.


Education and/or Experience: 

Associate or higher degree from an accredited institution, college, or university; or one to two years related experience and/or training; or equivalent combination of education and experience.


Language Skills: 

Ability to read and interpret documents such as company policies, regulations and instructions, procedure and compliance manuals is essential. Ability to write routine reports and correspondence. Ability to speak effectively with individuals as well as groups of clients or employees of the organization.


Mathematical Skills: 

Demonstrate proficiency to add, subtract, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must be able to compute rate, ratio, and percent and to draw and interpret bar graphs.


Computer Skills: 

To perform this job successfully, an individual should have knowledge of contact management systems, database software, internet software, spreadsheet software, word processing software, Desktop Publisher, PowerPoint software, and trading software.


Certificates, Licenses, Registrations: 

This position has no certificate, license, or registration requirements.


Physical Demands and Work Environment: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.


Work involves sedentary to light work in an office setting. There is frequent need to sit, talk, hear, use the hands and fingers, occasionally lift light objects (up to 25 pounds), and perform other similar actions during the course of the workday. An essential function of this position is the employee’s full-time attendance and physical presence within the office.


The work environment is typical office work such as you would find in a bank, insurance business, accounting firm, law firm, or other professional office. There are no unusual or significant hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Interested applicants should send resume and a list of references to the attention of Renisha Sanders at renisha.j.sanders@ampf.com

Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : ""

Job Function : Administrative, Customer Service, General

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