Job Title:               Director, Customer Solutions

Department:          Administration

Wage Category:    Exempt

Location:               Headquarters, Shreveport

Reports To:           Senior Vice President

Duties include but are not limited to:

• Direct, develop, and oversee all activities related to the Customer Care Department.
• Oversees financial documentation for online websites, including financial documentation
• Works with National Industries for the Blind (NIB) to complete product development requirements as needed for Procurement List (PL) addition, changes, etc.
• Stay current with market trends and keep management informed of changes as they occur.
• Work within Product Development to provide support and data as needed.
• Direct the review and monitoring of Essentially the Same (ETS) compliance.
• Draft standard operating procedures for consistent performance standards concerning the Customer Care Department.
• Lead projects as assigned.
• All other duties as assigned.

Qualifications:

• Must have a bachelor’s degree or equivalent four years of related business experience.
• Must have excellent written and verbal communication skills.
• Must have effective presentation skills.
• Exceptional costing and accounting skills required.
• Must have a working knowledge of product development process for PL addition.
• Proficient knowledge and ability to operate Microsoft Excel and Quick Books (application programming and design).
• Ability to manage multiple projects simultaneously.

Apply online at L.A.B website.